Terms of service

• The person who creates a company on Orkello must be allowed to agree to these terms for that business.
• Your company's owner and admins decide who joins, what each person can see and do, and which apps are used. You're responsible for what your people do in Orkello.
• Keep sign-in details private, and tell us straight away if you think an account has been misused.

Everything your company puts into Orkello (customers, jobs, quotes, invoices, files, messages) belongs to your company. We only use it to run Orkello for you, and we look after it as your processor, as set out in our privacy policy. In particular, we:

• only use it on your instructions, which are these terms and how you use Orkello
• keep it confidential and make sure anyone at Orkello who can reach it is bound to do the same
• keep it secure, and keep it separate from every other company's
• only use the service providers listed in our privacy policy, and tell you before adding new ones
• help you answer requests from people about their information
• tell you without delay if something goes wrong that puts it at risk
• delete it when your company closes, after giving you the chance to have a copy

You're responsible for having the right to put information into Orkello, for example telling your own customers how you use their details, and for the messages you send through it.

Please don't use Orkello to:

• break the law, or help anyone else do so
• send spam, or contact people who've asked you not to
• upload anything harmful, such as viruses, or anything you don't have the right to share
• try to get into another company's information, or test, overload or get round Orkello's security
• copy Orkello, or resell it, without our written agreement

Phone lines, texts and email sent through Orkello also have to follow the rules of the services that carry them, such as Twilio for calls and texts.

• Prices are on our pricing page. They're per month, plus VAT, and depend on the apps your company switches on and how many people use them.
• Some apps also charge for what's used, such as call and text charges for Front Desk, or a small fee on card payments.
• You pay monthly in advance. If a payment fails, we'll let you know and may pause your company until it's paid.
• We'll give you at least 30 days' notice before raising your prices.
• While Orkello is in early access, some apps may be free or discounted. We'll tell you before that changes.

Some parts of Orkello work with other companies' services, such as your own email account, phone numbers from Twilio, or a card payment provider. Those services have their own terms, and we're not responsible for them, but we'll do our best to help if something goes wrong.

• We work hard to keep Orkello available and fast, but we can't promise it will never be interrupted.
• We'll try to give notice of planned maintenance, and do it at quiet times.
• We keep improving Orkello, so features may change. We won't take away something important that you pay for without telling you first.
• The demo on our website is a made-up company for trying Orkello. Nothing in it is real, nothing is sent from it, and it's deleted the next day.

• You can stop using Orkello at any time. Paid months aren't refunded, but you won't be charged again.
• We can suspend or close a company that seriously or repeatedly breaks these terms, or doesn't pay. Unless it's urgent, we'll warn you first and give you time to put it right.
• When a company closes, it's suspended for a notice period first, so you can ask for a copy of your information. After that, everything is deleted for good.

Orkello itself (the software, design, name and logo) belongs to us. You can use it under these terms while your company has an account. If you send us ideas or feedback, we're free to use them.

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law doesn't allow us to limit.
• We're not responsible for losses we couldn't reasonably have expected, or for loss of profit, business or goodwill.
• Otherwise, our total liability to your company in any 12 months is limited to what your company paid us in those 12 months.
• Orkello helps you work out prices, quotes and invoices, but you're responsible for checking them before you send them.

We may update these terms. If a change is important, we'll email your company's owner at least 30 days before it applies. If you don't agree, you can stop using Orkello before then.

These terms are governed by the law of England and Wales, and its courts deal with any disputes. Please talk to us first. Most things can be sorted out quickly.

Orkello. Email info@orkello.com.